Position: Fulfillment Operations Specialist
Location: Salt Lake City
McGee & Co. is growing! We’re looking for a bright, enthusiastic, go-getter to join our team!
Description: The Fulfillment Operations Specialist plays a key role in obtaining product for client orders as well as supporting our sales team to provide the highest levels of customer service and satisfaction to our customers.
They manage all open orders from order entry to shipment ensuring our orders are processed without delay. This position also works closely with the Customer Service and Claims team for open order updates and claims resolutions.
- Open order management
- Work with Fulfillment Partner and Vendor contacts to ensure orders are processed in a timely manner
- Build and maintain strong relationships with our Sales partners to ensure that we are able to get updates from them when necessary regarding order or return needs
- Coordinate with internal departments to identify opportunities for better customer experience
- Articulate, persuasive communicator (oral and written) with strong negotiating skills
- Strong time management and organizational skills
- Demonstrates self-motivation and initiative, works with minimal supervision
- Proficient in Excel
- Bachelor's degree
- 1-2 years of buying experience
- 1-2 years of retail experience