Customer Experience Coordinator

McGee and Co. - Lehi, UT

We are looking for a hard-working, upbeat individual to join our customer experience team as a seasonal team member with the opportunity to transition into a long-term role. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and service that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer’s expectation all throughout the order process.

The ideal customer experience coordinator is able to troubleshoot and resolve issues while also building a relationship with our customers. They are happy, outgoing individuals, with a proactive approach. No egos here! This self-motivated candidate will demonstrate strong communication and verbal skills, as well as, have a sense of ownership by identifying areas of improvement for themselves and the rest of the team.

What you’ll need:

  • Proven work experience in a customer service or similar role

  • Basic understanding of sales principles and customer service practices

  • Excellent organizational skills

  • Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution

  • Ability to be a self-starter that can work under minimal supervision

  • High school degree; BS degree in communication or related field a plus

What you’ll do:

  • Assist in responding to all customer-service related inquiries via email and phone in a timely manner

  • Handle escalated customer service issues as necessary with courtesy and eloquence

  • Engage in direct communication with our clients regarding any order related information

  • Assist fulfillment team with damage claims at the manufacturer and carrier level

  • Coordinate all direct sales orders as needed

About the job:

- This is a full-time or part-time position paid at an hourly rate. We are looking for a commitment of approximately 25-40 hours per week, with availability between 9:00 AM - 5:00 PM MST.

Job Types: Full-time, Part-time, Temporary

Job Types: Full-time, Part-time

Education:

  • High school or equivalent (Preferred)